The MS-740 is also known as Troubleshooting Microsoft Teams (beta) exam that allows the individuals to demonstrate their knowledge in supporting Microsoft Teams environments, collecting and analyzing telemetry, troubleshooting deployments, and tuning performance. Thus, if you are interested in pursuing your successful career in a field related to Microsoft Teams, this exam is a must-do for you. Moreover, it will lead you to the well-recognized Microsoft 365 Certified: Teams Support Engineer Associate certification.

Target Audience

Usually, the candidates who are working as support engineers and want to prove their tech skills can take this MS-740 exam. That’s because it is designed for motivated applicants who are already working in Microsoft Teams support environments. What’s more, the potential candidate should have expertise in unified communications and hands-on experience with Teams environments. Additionally, you should be familiar with Azure fundamentals, PowerShell, telephony, data storage technologies, and app security. Next, anyone who feels like it should have confident skills in authentication and authorization, compliance, debugging, performance tuning, and security to ace this evaluation.

What Is The Microsoft MS-740 Exam?

The MS-740 is a popular IT standard accreditation exam that measures the candidate’s knowledge of troubleshooting Microsoft Teams. Like other Microsoft tests, it also consists of 40-60 various tasks that every applicant has to complete within 120 minutes, no more. Furthermore, the candidates have to pay $165 as the registration fee for the exam. Remember, this price is not fixed for all countries, you may check the Microsoft official website to see the final test cost in your home country.

It's important to note that actually MS-740 is a beta exam and you will not get the score immediately because Microsoft is working on gathering data for analyzing the quality of questions and exams. Moreover, this test is currently on hold because the vendor is processing feedback from previous exam-takers. This is a temporary procedure, so stay tuned to the official exam page.

What Are The Domains Covered By The MS-740 Evaluation?

No matter which exam you are preparing for you have to realize the domains of the final evaluation to tackle all exam questions from the first attempt. Therefore, to do well in final validation, the candidates need to deeply go through the core concepts of the MS-740 exam objectives discussed in detail below:

Troubleshooting Voice Issues For Microsoft Teams (15-20%)

The first tested section of the MS-740 exam discusses in detail the troubleshooting process of audio and video flow issues, call drops, and emergency calling issues including location detection failures and missing addresses. What’s more the candidate's knowledge about troubleshooting direct routing issues is also tested in this domain. It involves dial plan issues, audio conferencing problems, and the root cause of direct-dialing issues by viewing the SBC log.

Resolving Federation Issues (10-15%)

The second exam domain focuses on troubleshooting Teams federation problems and various issues with Skype for Business. It includes chat issues with Skype, federation issues between Skype and Teams, and interloping chat scenarios. Moreover, the knowledge of domain lists and federation policies, as well as verification procedure of tenant configuration settings, is also necessary for every candidate to know for passing the final exam.

Investigating Issues While Signing Into Microsoft Teams (15-20%)

The third tested area highlights the important concepts of troubleshooting problems with signing into Microsoft Teams. In more detail, you should understand how to investigate the account and network issues as well as member sign-in issues. So, the candidate should have the ability in validating network configuration settings and verifying user VPN configuration settings. Additionally, this domain also covers troubleshooting techniques regarding guest access issues and related sub-topics like invitations sent and inactive accounts, Azure sign-in logs, alongside troubleshooting messages, calls, and meeting issues faced by the guests.

Troubleshooting Issues Related To Microsoft Teams Meetings And Live Events (20-25%)

The fourth exam part talks about live event issue troubleshooting and Teams service configuration. It includes investigating problems connecting to the service and joining meetings, troubleshooting reporting, and recording issues. Moreover, the candidates have to prove their deep knowledge concerning the Teams client issues and resolving them on time. Moreover, the skills in troubleshooting messaging issues are also essential for acing this Microsoft exam.

Regulating Channels And Teams (10-15%)

The fifth tested domain involves troubleshooting problems with apps like configuring Teams to block or allow apps, managing application setup policy, and validating app permission policies. Other than that, the candidate should also have knowledge of general issues with public and private channels including user permissions, tenant policies, and team policies. What’s more, you should be proficient in the verification of channel email settings and differentiation between public & private cloud capabilities.

Troubleshooting Issues With Various Files (15-20%)

The sixth and last tested area talks about person-to-person private chat file issues and resolving them by configuring a Teams client configuration policy and verifying access rights for the particular user. Next, you should also have expertise in regulating file problems for public and private channels. As you realize, each candidate has to master these concepts to answer the appropriate questions in the MS-740 exam.

What Are The Career Opportunities After Passing The MS-740 Exam?

The candidates who successfully pass the MS-740 certification exam pave their way to professional success. On the one side, it leads them to the remarkable Microsoft 365 Certified: Teams Support Engineer Associate qualification. On the other side, this certificate will be your ticket to a fruitful career in the IT industry.

So, as a result, you can work on several in-demand positions like:

• IT Specialist
• Technical Support Specialist
• Microsoft Support Engineer
• Software Engineer

Furthermore, you will get a chance for more attractive pay. In more detail, the average salary of the Technical Support Specialist is $52k per year while the Microsoft Support Engineer has an annual income of 65k as revealed by PayScale.com.

Career Path

As you can see, the candidates get tons of opportunities after passing the MS-740 qualifying exam and achieving the associated Microsoft 365 Certified: Teams Support Engineer Associate certification. However, there is always room for getting more skills and knowledge in the chosen domain. For that, individuals can earn any of the following listed associate-level certifications:

• Microsoft 365 Certified: Teams Administrator Associate
• Microsoft 365 Certified: Modern Desktop Administrator Associate,
• Microsoft 365 Certified: Messaging Administrator Associate,
• Microsoft 365 Certified: Security Administrator Associate
• Microsoft 365 Certified: Identity and Access Administrator Associate

After that, one can opt for the Microsoft 365 Certified: Enterprise Administrator Expert certification path by completing two compulsory exams. So, keep up your spirit and attain the Microsoft certificates one after another to build a bright future in the IT industry.