Curriculum For This Course

ServiceNow Overview

3Lectures

Time 00:17:00

Basics of UI

7Lectures

Time 01:13:00

User Administration

4Lectures

Time 00:28:00

Tables & Columns

9Lectures

Time 01:31:00

Core Configurations

6Lectures

Time 01:27:00

General Configurations

5Lectures

Time 01:23:00

Service Catalogs & Knowledge Management

5Lectures

Time 01:18:00

Reports

3Lectures

Time 00:29:00

Update Sets And Plugins

2Lectures

Time 00:23:00

Custom application

8Lectures

Time 01:34:00

ServiceNow Overview
	1. ServiceNow Basics	9:00
	2. Useful Links	5:00
	3. Tables and Records	3:00

Basics of UI
	1. Basic UI	16:00
	2. Left Navigation Pane	4:00
	3. UI 15 Vs UI 16	7:00
	4. Forms	13:00
	5. Lists	15:00
	6. List V3	12:00
	7. Views	6:00

User Administration
	1. Users And Roles	2:00
	2. User Administration	16:00
	3. LDAP	6:00
	4. Impersonation	4:00

Tables & Columns
	1. Tables	9:00
	2. Fields	21:00
	3. Dictionaries	7:00
	4. Table Schema	5:00
	5. Extends Table	11:00
	6. Unique Identifier	5:00
	7. Data Import - 1	8:00
	8. Data Import - 2	9:00
	9. Application Menus	16:00

Core Configurations
	1. Scripting In SerivceNow	4:00
	2. UI Policies	16:00
	3. Client Script	33:00
	4. UI Action	17:00
	5. Business Rules	15:00
	6. Server & Client Objects	2:00

General Configurations
	1. Events	8:00
	2. Email Notifications	15:00
	3. Access Controls (ACL's)	17:00
	4. SLA, OLA, UC	17:00
	5. Workflow	26:00

Service Catalogs & Knowledge Management
	1. Catalog Items	25:00
	2. Record Producer	11:00
	3. Order Guide	11:00
	4. Workflow - Specific to Catalog Items	8:00
	5. Knowledge Management	23:00

Reports
	1. Reports	11:00
	2. Share and Schedule Reports	4:00
	3. Homepages And Dashboards	14:00

Update Sets And Plugins
	1. Update Sets	18:00
	2. Plugins	5:00

Custom application
	1. Understanding Application	6:00
	2. Tables and Columns Creation	19:00
	3. Import Data	8:00
	4. User Administration	5:00
	5. Record Producer	7:00
	6. Workflow	18:00
	7. Customizations	15:00
	8. Event And Notification	16:00

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CSA: ServiceNow Certified System Administrator

Curriculum For This Course

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CSA: ServiceNow Certified System Administrator

Curriculum For This Course

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