In order to meet the changing requirements and conditions of the modern market, it is necessary to implement advanced quality management techniques. If you are interested in acquiring effective skills in quality management, then you are in the right place!

The video training course is intended for those who want to master the basic tools of quality management and implement them in order to maintain performance excellence in an organization. The course consists of 39 lectures which cover the following themes:

• Customer relationship. How to measure customer satisfaction? How to maintain customer loyalty?
• Highly efficient personnel management. Motivation and engagement
• How to manage processes?
• How to measure performance and manage performance data?
• Performance excellence and how to maintain it in your organization
• Process improvement and principles of Six Sigma
• Management of quality cost

With the help of this tutorial, you will be able to control and improve workflows and increase the efficiency of the business. In addition, you will also explore the Six Sigma methodology and principles of Lean, which will help you to navigate in the project management field.

The course is created with the help of seasoned quality management professionals, but it can be used both by experienced specialists and newbies. This guide will equip you with all the skills you need to successfully apply the principles of quality control management in an enterprise. So, if you want to take your business to a whole new level by implementing and sustaining the culture of performance excellence, then start this training today!