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Certified Business Analyst

112 Students Enrolled 91 Lectures 04:52:16 Hours

1

Salesforce Certified Busieness Analyst Introduction

3Lectures

Time 00:06:49

2

Customer Discovery

22Lectures

Time 01:08:51

3

Collaboration with Stakeholders

20Lectures

Time 01:22:23

4

Business Process Mapping

10Lectures

Time 00:45:11

5

Requirements

12Lectures

Time 00:35:54

6

User Stories

12Lectures

Time 00:22:46

7

Developement Support and User Acceptance

12Lectures

Time 00:30:22

Salesforce Certified Busieness Analyst Introduction
	1. Salesforce Certified Business Analyst Course Introduction	1:26
	2. Salesforce Certified Business Analyst Exam Guide	3:33
	3. Signing Up for a Free CRM Analytics-enabled Developer Edition Org	1:50

Customer Discovery
	1. Customer Discovery Knowledge Area Introduction	2:22
	2. Installing the V2MOM Application	2:34
	3. Installing Agile Accelerator	0:58
	4. New Apps Overview - V2MOM & Agile Accelerator	1:57
	5. Journey Mapping Using Lucidchart Templates	4:52
	6. Lucidchart Salesforce Templates	1:23
	7. Establishing Current State Introduction	1:05
	8. Establishing Current State with the Salesforce Adoption App	5:15
	9. Establishing Current State with the Lightning Usage App	3:04
	10. Establishing Current State with the Salesforce Optimizer	2:58
	11. Accessing the Salesforce Optimizer Results	6:24
	12. Establishing Current State with Custom Report Types	5:05
	13. Application Lifecycle and Development Models	2:53
	14. Change Sets and the View Setup Audit Trail	2:49
	15. Assessing Your Platform Org Health by Running the Security Health Check	3:05
	16. System Overview	1:06
	17. Center of Excellence (CoE)	1:49
	18. Template - Project Management Lite	1:52
	19. A Configuration Audit is Nor Prescriptive, but Recommended	3:50
	20. Business Analyst Best Practice - Develop Testable Benchmarks	2:04
	21. Types of Documentation	5:21
	22. Introduction to Personas and the Persona Pack	6:05

Collaboration with Stakeholders
	1. Collaboration with Stakeholders Knowledge Area Introduction	1:01
	2. What is Customer 360?	2:51
	3. Agile vs. Waterfall	2:44
	4. The Backlog - The Single Source of Truth for Work to Be Done	2:09
	5. Scrum Introduction - An Agile Framework	6:00
	6. Scrum Implementation - Meetings	6:41
	7. Kanban Introduction - An Agile Framework	5:16
	8. Agile Delivery Vehicles - Initiatives, Epics and Stories	2:09
	9. Enabling Surveys in Your Org - Reviewing Customer Satisfaction and NPS Surveys	4:01
	10. Whiteboarding and Brainstorming Templates	1:12
	11. Sending Surveys from Salesforce	4:06
	12. Analyzing Survey Results in Salesforce	2:15
	13. Jobs to Be Done Framework (JTBD)	2:55
	14. The Importance of Trust & Influence for BAs - Trust & Influence Pack Download	3:05
	15. User Management - Introduction & Overview	9:14
	16. Control What Your Users Can Access - Guide to Sharing Architecture	11:01
	17. Multi-Factor Authentication (MFA) to Improve Org Security	1:40
	18. Technical Debt & Current State Analysis - OrgCheck Tool	7:01
	19. V2MOM - Creating a Strategic Company Alignment	3:00
	20. Creating a V2MOM in the App	4:02

Business Process Mapping
	1. Business Process Mapping Knowledge Area Introduction	1:01
	2. Diagramming Essentials & Designing a Business Capability Map Template	4:36
	3. User Experience Basics	6:28
	4. Design Patterns	4:08
	5. How-To Resources for Business Analysts - Diagram Kit of Parts	5:12
	6. Trust & Compliance - See System Status and Maintenance	4:34
	7. More Business Analyst Resources on architect.salesforce.com	2:56
	8. Data Governance - Resources and Whitepapers - Grab these resources!	4:15
	9. Process Mapping for Business Analysts - Types of Process Maps	7:29
	10. Process Mapping Practice Questions on Trailhead and Knowledge Area Overview	4:32

Requirements
	1. Requirements Knowledge Area Introduction	0:34
	2. Writing Good Salesforce Requirements	2:16
	3. Requirements vs. User Stories	7:25
	4. LinkedIn Integration Guide	2:10
	5. Why Stakeholder Alignment is Key to Salesforce Success	2:23
	6. Change Set Development Model	2:57
	7. Profile and Permission Set Considerations with Change Sets	2:59
	8. Change Set Best Practices	2:46
	9. Package Development Model	3:59
	10. Git and GitHub Basics	4:33
	11. Salesforce Files for a Version Controlled Repository to Manage Scope	2:24
	12. Requirements Practice Questions on Trailhead and Knowledge Area Overview	1:28

User Stories
	1. User Stories Introduction	0:25
	2. Who, What, Why? The Components of a User Story to Perform Thorough Analysis	1:52
	3. What Before How	0:32
	4. Establishing Acceptance Criteria	2:01
	5. INVEST Checklist	1:40
	6. Definition of Done (DoD)	1:38
	7. Prioritizing User Stories	1:21
	8. Acceptance Criteria vs. Definition of Done (DoD)	1:42
	9. Setting Up and Viewing Debug Logs	3:47
	10. User Story Template	1:51
	11. User Story Version Control Repository (to Manage Scope)	3:05
	12. User Story Practice Questions on Trailhead	2:52

Developement Support and User Acceptance
	1. Development Support and User Acceptance Introduction	0:32
	2. User Acceptance Overview	1:34
	3. Agile Accelerator Overview	1:41
	4. User Story and Acceptance Criteria - Test Script Example	2:41
	5. Working with Sprints, Teams and Epics in Agile Accelerator	5:34
	6. Configuring a Kanban Board in Agile Accelerator	2:19
	7. Completeness of Testing and Cross-Object Interoperability Considerations	5:33
	8. Identifying Good Candidates for Testers	1:50
	9. Types of Testing	1:58
	10. Sandbox Consideration and Release Readiness - Sandbox Preview Guide	2:21
	11. Code Coverage and Apex Test Classes	3:04
	12. User Acceptance Practice Test Questions	1:15